Shipping policy
At SMIRRA, we take great care in delivering your products. Our team is equipped well to deliver your products in the safest & quickest possible channels.
Shipping Charges and Details
- Delivery charges : Calculated and based on the order weight & value.
- Shipping destination : All over India
- Product dispatched from : Malad, Mumbai Warehouse
Delivery Timeline
- Local (Mumbai) : 3 - 4 Days
- Regional (Maharashtra) : 4 - 5 Days
- Metro Cities : 4 - 6 Days
- Rest of India : 7 - 10 Days
- Worldwide : 7 - 15 Days
Delivery period is subject to factors beyond our control including unexpected delays from our courier partners and transporters due to weather conditions and strikes or lockdown conditions at the delivery pin code.
International Shipping
We ship to every place the post office lets us! Although your order will be shipped in a timely manner by our International Delivery Partner (estimates international delivery to take between 7 to 15 business days), Customs can be unpredictable sometimes and can take longer time.
In rare cases, a slight delay might be caused due to any govt. interventions or natural causes or pandemic etc.
Exchange & Returns
We invest a great deal of love and care in the making of each piece and each piece is one of a kind. This means your purchase may differ slightly from the image you see on the website, and there may be minor irregularities.
As a company policy we do not provide refund on any product sold. Once the pieces are sold, they can be exchanged (if you’ve received a dented product/ manufacturing defect) for replacement or a credit note.
How to Exchange?
Please carefully review the product description before placing your order. All items are thoroughly inspected and securely packaged. Once shipped, they cannot be exchanged.
Nevertheless, if your item is damaged or incorrect, please send us a photo and request an exchange within 3 days of receipt of the item to orders@smirra.in.
Cost of the courier sent to us will be borne by you. Cost of shipping the new piece to you will be borne by us
Cancellation
Any cancellation of order/s can be accommodated only in case the order has not been shipped. Please email our customer service team at orders@smirra.in.
Any change of delivery address can be accommodated only in case the order has not been shipped and subject to new address pin code is in serviceable zone. Please email our customer service team at orders@smirra.in.
Taxes
Order value is inclusive of applicable taxes.
Other
You will be intimated about the order confirmation and delivery schedule of your order at your registered email address provided at the time of placing order.
For any complaint regarding your order or products to be intimated to our call centre team within 24 hours of delivery along with complaint details and images of the products.
We also ship heavy and high value products Internationally with applicable Shipping charges (includes Shipping, Customs & Insurance charges). Please speak to customer service for selecting products & getting a shipping quote.
For any further assistance please email our customer service team at orders@smirra.in.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions, Policy would prevail